The initial reviews of the Nexus One device were largely positive but one area where Google certainly faced issues was customer support.
Unlike most other companies in the hardware business, Google doesn’t offer any phone support for Android / Nexus One. Customers can either report problems on public forums or, for more specific issues, they can reach Android support via email but the response can take up to 3 days.
Well all that could soon change as a new requirement posted on Google’s Job portal strongly suggests that Google is working hard to bring direct phone support for Android / Nexus One Customers.
As Phone Support Program Manager for Android and the Nexus One, you are responsible for ramping up and managing operations of Google’s telephone support for our direct-to-consumer Android/Nexus One customers.
The optimal candidate will have direct experience in call center and partner management to drive customer satisfaction around their support experience.
The person will be based in Mountain View but Google will probably outsource the actual phone support job to another vendor.
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